Refund policy

Return Policy

We offer a 30-day return window from the date you receive your item to request a return.

Eligibility for Return

To be eligible, items must be unused, unworn, with original tags, and in their original packaging. Proof of purchase, such as a receipt, is required.

Return Reasons Not Eligible for Free Return Shipping

Please note that changes made by the manufacturer, including formula changes, do not qualify for free return shipping.

Common Reasons Eligible for Free Return Shipping

Free return shipping is typically offered for returns due to:

  • Defective or damaged items received

  • Incorrect or wrong items sent

  • Missing parts or accessories

How to Initiate a Return

To start a return, contact us at hello@prestigebbstore.com. Returns must be sent to:
Prestige Beauty Boutique
12 Lackawanna Ave POB 540
Gladstone, NJ, 07934

Once your return is approved, we will provide a prepaid return shipping label and instructions. Returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product, so we can resolve the issue promptly.

Non-Returnable Items

Certain products cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have questions about your specific item, please contact us.

Exchanges

To exchange an item, please return the original product first and, once the return is accepted, place a new order for the desired item.

Refunds

We will notify you once we receive and inspect your return and inform you of approval status. Approved refunds will be processed to the original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

If you do not see your refund after 15 business days from approval, please contact us at hello@prestigebbstore.com.